Contact
A question, a bug, an idea for a scene — write to us. Every message is read by the person who makes the app.
Usually answered within two working days.
For a bug, add your device model, the iOS or tvOS version and the scene you were in. A screen recording helps a lot.
Before you write
My purchases disappeared
Open any collection in the app and tap Restore Purchases. Use the same Apple Account you bought with. Purchases shared through Family Sharing can take a minute to appear.
The scene doesn’t react to music
Check that Reactive mode is on. For sound around you, choose Around and allow the microphone in Settings → Privacy & Security → Microphone. For music on the same iPhone, choose On this device and tap Start Broadcast. Apple Music doesn’t share its sound this way — use Around for it.
My iPhone can’t find the Apple TV
Both devices need to be on the same Wi‑Fi network, with Polar Static open on the TV. On iPhone, allow Local Network for Polar Static in Settings → Apps → Polar Static, then tap Pair with Apple TV and enter the 4‑digit code shown on the TV.
How do I get a refund?
Purchases go through Apple, so refunds do too. Request one at reportaproblem.apple.com.
Can I use Polar Static at an event or in a stream?
Yes. Showing scenes at parties, venues, installations and live streams is welcome. See the Terms for details.